What exactly is included in the ₹3,000 setup fee?
Everything. We configure the full system for your clinic — your name, logo, vaccine types, reminder templates, staff PIN, admin access, and go-live testing. You receive a ready-to-use system within 24 hours of payment, plus a walkthrough video.
What does the ₹2,000 annual maintenance cover?
Annual maintenance covers system health checks, reminder template updates, bug fixes, minor feature improvements, branding updates on request, and WhatsApp/email support throughout the year. It keeps your system running smoothly without any effort from your side.
Is my clinic data safe? Who can see it?
Your clinic data is stored in a private database that only you have access to. UrbanVetSolutions does not retain access to your client records or pet data after setup. All connections use HTTPS encryption and sessions expire automatically.
How does the vaccination reminder actually work?
The system automatically sends reminder emails to pet owners before their pet's vaccination or deworming is due — at 7 days, 3 days, and on the due date. Your staff can additionally send one-tap WhatsApp or SMS messages directly from the staff dashboard.
Does it work on mobile phones?
Yes. The pet owner registration portal, staff dashboard, and all reminder features are fully mobile-responsive. Your staff can manage reminders from any smartphone. Pet owners can register and view their records from their phones too.
Can you add our clinic logo and custom vaccine list?
Absolutely — that is part of the setup. We configure the system with your exact clinic name, logo, and any vaccination or deworming schedules you offer. Dogs, cats, and other animals can each have their own vaccine and deworming list.
What happens after we pay?
We will contact you within 2 hours of payment to collect your clinic details (name, logo, vaccine list, email). Your fully configured system will be delivered and live within 24 hours. We then schedule a walkthrough call or send a video guide.
Do pet owners need to download any app?
No app needed. Pet owners access their records through a simple web page — they just open the link on any browser, enter their pet's registration ID, and see their vaccination history and upcoming dues instantly.