Disclaimer
Effective Date: 1 January 2025 | Last Updated: April 2026
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Please read carefully. By using the UrbanVetSolutions website and vaccination reminder system, you agree to the terms described in this Disclaimer. If you do not agree, please discontinue use of our services.
1. General Information
The information and services provided by UrbanVetSolutions on this website (www.urbanvetsolutions.com) and through the associated vaccination and deworming reminder system are provided in good faith, for informational and operational purposes only.
UrbanVetSolutions is a technology service provider. We build, manage, and maintain reminder systems for veterinary clinics. We are not a veterinary organisation, medical body, or licensed clinical authority.
2. Not a Substitute for Veterinary Advice
The vaccination schedules, deworming intervals, and reminder dates configured in the UrbanVetSolutions system are entered by the veterinary clinic based on their own clinical protocols and professional judgement.
UrbanVetSolutions does not provide veterinary, medical, or clinical advice of any kind. The reminder content, due dates, and vaccine types shown in the system are provided by the clinic and should not be treated as independent medical recommendations.
Pet owners are strongly advised to consult their registered veterinarian for all decisions regarding their animal's health, vaccination schedule, and treatment plan. The reminder system is a convenience tool — it does not replace professional veterinary consultation.
3. Reminder System Accuracy
The UrbanVetSolutions reminder system sends automated notifications based on dates entered by clinic staff or administrators. While we strive for reliability, we make no guarantee that:
- Every reminder will be delivered on time or at all, due to factors outside our control (email server delays, WhatsApp availability, internet connectivity)
- The due dates entered by clinic staff are clinically accurate or up to date
- The system will be error-free at all times
Clinics are responsible for verifying that reminder dates and vaccine records entered into the system are correct. UrbanVetSolutions is not liable for missed appointments or health outcomes resulting from reminder delivery failure or incorrect data entry.
4. Limitation of Liability
To the fullest extent permitted by applicable Indian law, UrbanVetSolutions and its team shall not be liable for:
- Any direct, indirect, incidental, or consequential loss or damage arising from the use or inability to use the reminder system
- Any loss of data, revenue, or business opportunity resulting from system downtime or errors
- Any harm to animals resulting from missed, delayed, or incorrect reminders
- Any unauthorised access to clinic data caused by factors outside our reasonable control (e.g., phishing, credential theft by clinic staff)
- Any actions taken by clinic staff based on information displayed in the system
Our total liability in any circumstances shall not exceed the amount paid by the clinic to UrbanVetSolutions in the 12 months preceding the event giving rise to the claim.
5. Third-Party Links & Services
Our website and system may contain links to third-party websites, services, or platforms including WhatsApp (Meta), Google, and email providers. These links are provided for convenience only.
UrbanVetSolutions has no control over the content, privacy practices, or availability of third-party platforms. We are not responsible for any loss or damage arising from your use of third-party services. We encourage you to review the terms and privacy policies of any third-party service you use in connection with our system.
6. Clinic Owner Responsibility
By subscribing to the UrbanVetSolutions reminder system, the veterinary clinic owner accepts full responsibility for:
- The accuracy of all pet records, owner contact details, and vaccination schedules entered into the system
- Safeguarding the admin password and staff PIN and not sharing them with unauthorised individuals
- Complying with all applicable Indian data protection and privacy laws when collecting and storing pet owner information
- Obtaining appropriate consent from pet owners before registering their contact details in the system
- The content of reminder messages customised or modified by clinic staff
UrbanVetSolutions acts solely as a technology provider. The veterinary clinic is the data controller responsible for all pet owner data stored and processed through the system.
7. Data Accuracy
All data entered into the system — including pet names, owner contact details, vaccine types, and due dates — is entered manually by clinic administrators or pet owners themselves. UrbanVetSolutions does not independently verify the accuracy of this data.
We are not responsible for errors arising from incorrect or outdated data entered into the system. Clinics are advised to periodically review and update records to ensure accuracy.
8. System Availability & Uptime
UrbanVetSolutions makes reasonable efforts to ensure the reminder system is available and operational at all times. However, we do not guarantee uninterrupted access to the system.
Service may be temporarily unavailable due to:
- Scheduled maintenance and system updates
- Third-party platform outages (Google Blogger, email provider, etc.)
- Internet connectivity issues on the clinic's or pet owner's end
- Circumstances beyond our reasonable control (force majeure)
We will make reasonable efforts to notify active clinic owners of planned downtime in advance via email or WhatsApp.
9. Blog & Website Content
Articles, guides, and informational content published on the UrbanVetSolutions website are intended for general informational purposes only. While we strive for accuracy, the content may not reflect the most current veterinary practices, regulations, or research.
Blog content does not constitute professional veterinary, legal, financial, or technical advice. Always consult a qualified professional for specific guidance relating to your clinic's operations or your pet's health.
10. Governing Law
This Disclaimer and all matters relating to the use of UrbanVetSolutions' website and services shall be governed by and construed in accordance with the laws of India, including but not limited to:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Consumer Protection Act, 2019
Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of courts in India.